Homepage    Change in Hours at Emergency One

Change in Hours at Emergency One

By / February 14, 2013 / / 0 Comments

Over the past few years we have recognized that the use of Urgent Care Centers in our community (and nationally) has increased due in part to the changes in health care delivery and the expectations of people wanting care NOW. The reasons for this growth include: cost, convenience, customer service, trust, and quality care just to name a few.

We are constantly looking for ways to improve the care and service that we provide so that we are always the first choice for our patients. We have also seen a dramatic increase in competition in our area. This trend is just the beginning and we expect to see more urgent care centers being built locally. Many of these new centers are open to serve the community 12 hours per day 365 days per year. We have chosen to close our facility on certain holidays and shorten our hours of service on other holidays.

In response to the feedback that we have been receiving from the providers about the day after holidays and our competition’s hours of operation we did an evaluation of our utilization patterns. We have taken a hard look at our volumes during holiday times…and volumes the “day after” the holiday. This provides us with a glimpse of what our patients and our communities are looking for in their Urgent Care Center.

We have noticed several trends over the past 3 or 4 years that have prompted us to make the following changes in our hours of operation:  (CHANGES IN BOLD)

Holidays that our facility will be closed:

    1. We will be closed on New Year’s Day, Easter, Thanksgiving Day, Christmas Day
  1. Holidays and holiday-extended days with shortened hours will be: 8:00-4:00 (NOTE:  The hours will remain consistent for each of these non-normal days)
    1. Presidents Day, Memorial Day, Independence Day, Labor Day, Christmas Eve, New Years Eve (NOTE:  Due to the parade closing Rt. 9 and preventing access to Emergency One, we will be closed in Hyde Park on Memorial Day and Independence Day)
  1. Federal Holidays with normal hours:    8:00-8:00 (M-F),  8:00-4:00 (Sat/Sun)
    1. a. Martin Luther King Day
    2. b. Columbus Day
    3. c. Veterans Day

As our competition increases and our communities continue to demand value and convenience, it is important that we constantly re-evaluate ourselves to insure we are meeting your needs. Why you may ask? It’s simple … that’s what we do. We provide immediate care when it is convenient for the patient, when their doctor’s office is closed, when they can’t get an appointment, when it’s not life threatening and they would prefer not to go to the ER and wait.

It’s what we do and why we do it and we are very proud to serve the community!