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Employee Assistance Program – How it works

By / January 16, 2013 / / 0 Comments

Last week we introduced the concept of Employee Assistance Programs (EAP) and you can find that article here. This week we want to go into a little more detail on how it works.

As we’ve stated before, an EAP can be a valuable aid in resolving employees’ personal problems before they begin to negatively impact job performance. It is a way to provide professional, confidential help to employees for personal or work-related problems.

Here’s how it works:

Employees: Most referrals come from the employees themselves. Realizing that they need assistance, they call to schedule an appointment. Often the employee will report that they feel their job performance has been affected, but that their manager has not yet noticed. They appreciate the availability of the EAP, which they see as a valuable benefit.

Managers: A manager can recommend that an employee contact the EAP if it appears that a personal problem is negatively impacting job performance. This demonstrates a positive, caring attitude while communicating expectations of consistent work performance.

Once we have been contacted, you will receive a call from a highly experienced, licensed counselor to schedule a private appointment.

Business Owners: If you do not have an Employee Assistance program in place or, if you are not satisfied with the “1-800” EAP that you currently use, contact us to learn more about how Emergency One, your local healthcare provider, can respond to your needs with customized and confidential services.

For more information, please contact us at 845.338.5600 and ask for our Employee Assistance Program.